A Journey to Health

Coming Together to Improve the Quality of Healthcare in Malaysiasummit hospital

The 2nd General Hospital Management Summit was held from 17 to 18 September 2014. This year, the focus was on achieving medical excellence with strategic governance, quality and innovation.

The summit welcomed top management from various hospitals including those from Malaysia, Singapore and Thailand as well as those from as far away as Pakistan and Australia.

Eight sessions were held over two days and these included presentations as well as discussions on each topic.


Day One

One of the topics discussed during the first day of the summit was revenue generation. This session was led by Chief Executive Officer (CEO) of KPJ Penang Specialist Hospital, Haji Abd Aziz Abd Rahman. Haji Abd Aziz shared essential tips on how to boost revenue in a hospital, based on his years of experience. He also emphasised that, although revenue is important, the quality of patient healthcare should not be compromised.

There was a panel discussion on building retirement villages for an ageing population with former Chief Development Officer of the National Caancer Center, Singapore, Dr. Sherman Ong acting as the moderator. Panelists were General Manager of Malaysia Property Incorporated, Veena Loh and Executive Director of TI Homes, John Chong.

Loh and Chong provided insight into Malaysia’s future plans regarding retirement homes and the need for services such special care for those suffering with dementia and end stage care, were emphasised, among others. It was also revealed that due to attractive rates, the real estate industry for retirement homes in Malaysia aims to accommodate citizens from other parts of the world, who are planning to retire in Malaysia.

During the second half of the day, participants were given a choice to attend either a session on Quality and Healthcare Risk Strategies or Clinical and Leadership in Governance. The former included discussions on reducing hospital readmissions and important lessons top management can learn from reducing hospital beds based on a real case study.The latter focused on achieving clinical leadership, ownership and accountability for healthcare organisations.


Day Two

The first part of day two focused on motivation. Dr. Sherman Ong conducted a session called ‘A call to 21st century healthcare leadership transformation’. Dr. Ong shared crucial tips on self-improvement and how this can help to enhance leadership skills and governance of a hospital.

This was followed by a session on quality healthcare and length of stay by the Director of Clinical Competence at Perdana University – Royal College of Surgeon in Ireland, Malaysia, Dr. Uma Sothinathan. Dr. Uma shared methods on minimising patient placement delays while focusing on timely admission as well as consistency of care performance.

As with day one, the second half of day two focused on two different topics and participants were given the option of choosing their preferred topic. The first topic was Patient Safety Improvement Strategies while Innovating Patient Care and Engagement was the other.

The session on keeping patients safe included strategic and tactical steps in shaping a highly reliable healthcare organisation that goes beyond accreditation. This discussion highlighted the importance of patient safety and an accountable culture in healthcare facilities.

The second topic focused on redefining security and privacy in hospitals. The session emphasised the need for innovation and technology in healthcare systems and also addressed security risks such as data breaches and vulnerability to unauthorised access.

In a nutshell, the 2nd General Hospital Management Summit not only addressed current issues with regards to the efficient management of hospitals, it also welcomed numerous ideas on the topics discussed. This generated important real world management tips for all participants.


By Edeline Ann Goh

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